About The Founder & Principal:

Paola Boniforti is an executive HR and operating leader with 30 years of experience helping founder-led and private equity-backed organizations scale operations, integrate acquisitions, strengthen leadership teams, and navigate organizational change.

Most recently, she served as Chief Human Resources Officer for a private equity-backed residential services platform, partnering closely with executive leadership teams, boards, and sponsors to support acquisition activity, organizational expansion, leadership development, and operational performance.

Over the course of her tenure, the organization evolved from a local founder-led business into a multi-brand, multi-state platform through significant acquisition and organic growth.

Selected Business Outcomes

• 150 employees → 2,000+ employees

• 1 company → 15 operating companies

• 2 locations → 22 locations across 10 states

• More than 7x revenue growth

• More than 5x EBITDA growth

• 12 acquisitions integrated

• 2 successful private equity transactions

• 24% reduction in technician attrition

• 18% improvement in technician retention

• HR operations scaled from 1 team member to a 22-person multi-regional function

• Introduced and expanded HVAC operations through greenfield growth initiatives

• Launched a Plumbing Apprenticeship Program to strengthen workforce pipelines

• Developed 37 branch managers through a Management Development Program

While her background is rooted in executive HR leadership, Paola's work has consistently extended beyond traditional HR responsibilities into acquisition integration, organizational design, leadership development, operational scaling, and business transformation. Her approach reflects the perspective of an operating executive focused on helping organizations build the capability and discipline required for long-term growth.

Areas of Expertise

• Private Equity Value Creation & Transaction Readiness

• Acquisition Integration & Post-Close Execution

• Organizational Design & Workforce Strategy

• Multi-Site & Frontline Operations

• Leadership Development & Succession Planning

• Compensation, Incentives & Performance Management

• Talent Strategy, Retention & Workforce Planning

• Organizational Effectiveness & Business Transformation

Prior Experience

Prior to the residential services industry, Paola spent nearly two decades with Beretta U.S.A., ultimately serving as Vice President of Human Resources. She led HR strategy within a highly regulated manufacturing environment and became the first woman appointed to a Vice President position in the company's history.

Paola has supported initiatives across the United States and Europe and brings an international perspective to her work as a dual U.S. and European citizen.